Privacy Policy

1. Introduction

FlowSearch ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website search service and related services (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: When you create an account, we collect your name, email address, and password.
• Website Information: URLs and content from websites you register with our Service for indexing and search functionality.
• Payment Information: When you subscribe to a paid plan, payment processing is handled by Stripe. We do not store your full credit card details.
• Communications: If you contact us, we may keep a record of that correspondence.

2.2 Information Collected Automatically

• Usage Data: We collect information about how you interact with our Service, including search queries, pages visited, and features used.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and collect analytics data.

2.3 Information from Your Website Visitors

When visitors use the FlowSearch widget on your website, we collect search queries, click behavior, and basic session information to provide search functionality and analytics to you.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send you technical notices, updates, security alerts, and support messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Develop new products, services, features, and functionality

4. Third-Party Services

We use third-party services that may collect information about you. These services have their own privacy policies:

4.1 Analytics

• Google Analytics: We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used prior to coming to our site. Google Privacy Policy
• Google Tag Manager: We use Google Tag Manager to manage website tags and tracking scripts. Google Privacy Policy
• Meta (Facebook) Pixel: We may use Meta Pixel for advertising and analytics purposes. Meta Privacy Policy

4.2 Authentication

• Supabase: We use Supabase for user authentication and database services. Supabase Privacy Policy
• Google OAuth: If you sign in with Google, we receive your name, email, and profile picture from Google.
• GitHub OAuth: If you sign in with GitHub, we receive your name, email, and profile information from GitHub.

4.3 Payments

• Stripe: Payment processing is handled by Stripe. Stripe collects and processes payment information according to their privacy policy. Stripe Privacy Policy

4.4 Search Infrastructure

• Typesense: We use Typesense for search indexing and querying. Website content you add to FlowSearch is stored in Typesense's infrastructure. Typesense Privacy Policy

4.5 AI Services

• OpenAI: We use OpenAI's API to provide AI-powered search summaries. Search queries and relevant content may be sent to OpenAI for processing. OpenAI Privacy Policy

5. Data Sharing and Disclosure

We may share your information in the following situations:

• Service Providers: With third-party vendors who perform services on our behalf
• Legal Requirements: If required by law or in response to valid legal requests
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Request a copy of your data in a portable format
• Objection: Object to processing of your data
• Restriction: Request restriction of processing

To exercise these rights, please contact us at privacy@flowsearch.io.

9. Cookies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country or jurisdiction where data protection laws may differ. By using our Service, you consent to such transfers.

11. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.